Making a Complaint
How to make a complaint We aim to provide a responsive service to our residents and other customers. Your comments about our service are...
How to make a complaint
We aim to provide a responsive service to our residents and other customers. Your comments about our service are always valued as there is no-one better placed to identify the things we can do better than you.
So, whilst we hope you never need to make a complaint, we do have a procedure in place which enables you to do this. We will investigate and respond to all complaints fairly and efficiently.
Our complaints procedure starts to apply after we have made an attempt to resolve the matter. If you are not happy with any aspect of our service at this point, or feel you have been treated unfairly, then please refer to our Policies.
Housing Complaints Policy and Procedure 2024
Annual Complaints and Service Improvement Report 2024
MRC Governance Confirmation 2024
29th July 2024
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23rd July 2024
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