How to make a complaint

We aim to provide a responsive service to our residents and other customers. Your comments about our service are always valued as there is no-one better placed to identify the things we can do better than you.

So, whilst we hope you never need to make a complaint, we do have a procedure in place which enables you to do this. We will investigate and respond to all complaints fairly and efficiently.

Our complaints procedure starts to apply after we have made an attempt to resolve the matter. If you are not happy with any aspect of our service at this point, or feel you have been treated unfairly, then please refer to our Policies.

 

Housing Complaints Policy and Procedure 2024

Annual Complaints and Service Improvement Report 2024

MRC Governance Confirmation 2024

Housing Survey 2023

Self-Assessment 2024

Unacceptable Customer Behaviour

 

Housing Survey Results 2023

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Housing Complaints Policy

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Making a Complaint

How to make a complaint We aim to provide a responsive service to our residents and other customers. Your comments about our service are...

Read more about Sheltered Housing

Sheltered Housing

Thornley House is an attractive row of cottages with stunning views of the grounds. Comprising of a communal area complete with dining facilities, tv...

Read more about Social Housing

Social Housing

Ferens House is an independent living complex containing 6 self-contained luxury apartments, each with their own shower room, open plan living area and kitchen...

Read more about Private Rental Accommodation

Private Rental Accommodation

We have a number of private rental accommodation on site. Shincliffe House is a substantial 4/5 bedroomed house offering outstanding accommodation suitable for families,...

Our Mission:

To provide relief in need to people living in the beneficial area through the provision of care, housing and grant funding.

Our Vision:

To improve quality of life for all vulnerable people.

Our Core Values:

Integrity, quality, care, dignity and respect.

These values will run through everything we do.

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Read more about One property gone so don’t delay, rent with us today!

29th July 2024

One property gone so don’t delay, rent with us today!