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How to make a complaint

We aim to provide a responsive service to our residents and other customers. Your comments about our service are always valued as there is no-one better placed to identify the things we can do better than you.

So, whilst we hope you never need to make a complaint, we do have a procedure in place which enables you to do this. We will investigate and respond to all complaints fairly and efficiently.

Our complaints procedure starts to apply after we have made an attempt to resolve the matter. If you are not happy with any aspect of our service at this point, or feel you have been treated unfairly, then please refer to our Policies.

Housing Complaints Policy and Procedure 2024

Annual Complaints and Service Improvement Report 2024

MRC Governance Confirmation 2024

Housing Survey 2023

Self-Assessment 2024

Unacceptable Customer Behaviour

Housing Survey Results 2023

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Housing Complaints Policy

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