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How to make a complaint

We aim to provide a responsive service to our residents and other customers. Your comments about our service are always valued as there is no-one better placed to identify the things we can do better than you.

So, whilst we hope you never need to make a complaint, we do have a procedure in place which enables you to do this. We will investigate and respond to all complaints fairly and efficiently.

Our complaints procedure starts to apply after we have made an attempt to resolve the matter. If you are not happy with any aspect of our service at this point, or feel you have been treated unfairly, then please refer to our Policies.

 

Housing complaints policy and procedure 2025

Annual Complaints and Service Improvement Report 2025

MRC Governance Confirmation 2025

Housing Survey 2025

Self-Assessment 2025

Unacceptable Customer Behaviour

 

Housing Survey Results 2025

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Housing Complaints Policy

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Our Mission:

To provide relief in need to people living in the beneficial area through the provision of care, housing and grant funding.

Our Vision:

To improve quality of life for all vulnerable people.

Our Core Values:

Integrity, quality, care, dignity and respect.

These values will run through everything we do.

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Further Information

Sherburn House Charity is located in the north-east of England. Also known as Christ's Hospital in Sherburn and simply as Sherburn Hospital, the charity exists to provide residential care and sheltered housing to elderly residents.

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Our History

Sherburn House Charity was founded by Bishop of Durham Hugh Pudsey (Hugh le Puiset) as 'Christ's Hospital in Sherburn' around 1181.

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Read more about Work With Us

Work With Us

Find out more about working with Sherburn House

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Read more about Our Surroundings

Our Surroundings

We are incredibly lucky to be situated within such beautiful grounds offering stunning views from all of our properties.

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Contact us for further information on any of our care services or how we can offer support:

Care: 0191 372 0421 | Support: 0191 372 2551