1.1 Sherburn House Charity recognises that the admission process can be a daunting and challenging experience for new residents.
2.1 All of our staff will support residents and their families by making the transition to permanent admission as smooth as possible and involve them in all aspects of the process and will ensure that no question is left unanswered.
3.0 Supporting Residents and their Families
- We will give information about the service to those who are seeking to come and live in Beddell House as a permanent or a short respite break resident.
- We will send the virtual tour video via email in the first enquiry instance to minimise internal visits to the care home, during the coronavirus pandemic.
- Only where necessary, we will arrange an informal visit to the home with the resident / family for the individual to familiarise themselves with the surroundings, residents and staff.
- Due to the current coronavirus restrictions, we will contact potential residents / service users and or their next of kin to discuss their needs, likes, dislikes and personal choices, so that an appropriate care and support plan can be created with the person, in the centre of their care and support.
- We will ensure that the residential arrangements are discussed regarding the length of stay in the care home, either for respite, trial periods or long term with the individual and their families.
- Under the current government coronavirus guidance, new residents / service users must self-isolate for fourteen (14) days.
- When the period of self-isolation has stopped, we will introduce new residents to both staff and other residents / service users.
- We will identify a key worker for the resident / service user and ensure they are fully introduced and their care and support plan is discussed fully with them to make sure that their personal, emotional and spiritual needs are appropriately reflected, and the resident agrees that the plan meets their needs.
- We will encourage residents to bring their own chosen personal items, which may include furniture and other personal effects, which will need to be sanitised, following our robust covid-19 infection, prevention control procedures.
- Residents have full access to Beddell House and its grounds.
- We will support residents to maintain friendships and contacts with friends within the community, using social media and telephone contacts only during the coronavirus care home visiting restrictions. Please refer to the charity’s coronavirus visiting procedure for further information.
Where possible, and with individual’s agreement, we will assist and support residents to engage in activities within Beddell House and the community only when it is safe to do so and following the most recent government guidance.