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The Social Tenants Access to Information Requirement scheme (STAIRs)

Have you ever wanted to search for information about your landlord or make a request for specific performance data or information? You can now do this through a new publication scheme.

What is the new publication scheme?

The Social Tenants Access to Information Requirement scheme (STAIRs) is a new standard introduced by the Government to enhance transparency for tenants of social housing providers, such as Sherburn House. The consultation period ended in July 2024, and the government is currently finalising legislation.

The exact date for when STAIRs will come into law is October 2026 for the first stage and April 2027 for the second stage. We will continue to update our website with latest information as it becomes available.

Social Tenants Access to Information Requirement scheme (STAIRs)

A new Publication Scheme

Much of the information that we are required to publish is already available on the Sherburn House website. For ease, we’ve organised the information using the classifications, including links to relevant pages on our website.

Watch a short video from the Housing Ombudsman

Our Mission

Our Mission, Vision and Values, Our history

Our Team and Board Members

Our Policies and Processes

Read a full list of Policies in our Policy Hub

Prioritising Complaints

How to make a complaint
The Complaints Timeline / Process
Resolving Complaints
Complaints and Compensation Policy
Annual Complaints and Service Improvement Report
MRC Governance Confirmation

Visit our dedicated page.

Resident Engagement

We’re committed to resident engagement and working collaboratively with residents to improve and develop services. We hold quarterly resident meetings in the communal room at Thornley House. These meetings provide residents the opportunity to raise issues and give feedback on our services. If you would like to attend, please contact the team for information.

Our Spending

Our annual financial report explains where we have been investing and spending money as well as our current financial position.

Annual Report

Housing stock management shows how well an organisation looks after and improves its homes to keep them safe and well maintained for residents.

Performance shows how well an organisation delivers services and manages its finances.

Residents Handbook

Housing Management is the day-to-day work of managing homes. Our Policy Hub is a central place where residents can easily find and access our policies, guidance and other important information.

Visit our Policy Hub

What information is not included?

For several reasons there are times when requested information is not eligible for us to share with you. Find out more about the types of information that is not included.

Personal Data

Third Party Requests

Confidential or commercially sensitive material

Information not related to housing management or social housing function

Matters decided by Local Authorities

Wider activities unconnected to social housing management

A breach of statutory restrictions

Information requiring the creation of new records

Draft / working or archive copies of documents

Reasonable test when considering redactions

The provision of information can be refused on the following grounds:

Class of information	Reason
Not available at the time	The information was created after the information request was received
Disclosure reasons	It is deemed reasonable to withhold the information from disclosure or the response could result in disclosure of other people personal data, even if redacted
Identity	The identity of the applicant cannot be established
Unclear request	The meaning of the request is not clear
Time taken to fulfil	The work involved with responding to the information request would exceed 18 hours of employee time
Repeated request	The request is repeated, including where a registered provider receives repeated requests from multiple applicants acting in coordination. Signposting to existing information on the website will take place
Abusive	The request is offensive or communicated in an abusive manner

Our Mission:

To provide relief in need to people living in the beneficial area through the provision of care, housing and grant funding.

Our Vision:

To improve quality of life for all vulnerable people.

Our Core Values:

Integrity, quality, care, dignity and respect.

These values will run through everything we do.

Contact us for further information on any of our care services or how we can offer support:

Care: 0191 372 0421 | Support: 0191 372 2551

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0191 372 2551
info@sherburnhouse.org
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